How to Apply for NTSA New Number Plates

The Kenyan government, through the National Transport and Safety Authority, introduced new digital number plates on August 30, 2022, in a bid to enhance security and reduce crime.

The new digital number plates are integrated with the systems of the Kenya Revenue Authority to allow for the real-time identification of tax evaders and defaulters.

Some of the security features the digital plates are loaded with include a hologram that can be easily scanned and a serial number matching the chassis number of the vehicle.

This information is also linked to the current owner of the vehicle. 

Cars that have been newly imported come fitted with the new plates, however, vehicles with the older plate models will be required to apply for the new plates within 18 months. 

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This directive applies to all private and government-owned automobiles, those used by diplomats, international organizations, motorbikes, and tuk-tuks.

How to apply for the digital number plates

Step 1: Log in to eCitizen

• Visit eCitizen and log in using your details.
• Go to the NTSA section.
• Follow the instructions to log into the NTSA portal.
• Scroll to see your registered vehicles and click View on the one you wish to apply for a new plate.

Step 2: Apply for Reflective Plate

• Click on Apply next to Reflective Plate.
• Confirm the vehicle details and click Next.

Step 3: Enter Vehicle Particulars

• Choose ‘New Generation’ as the reason for your application.
• Upload PDF photos of the front and back number plates, as well as the logbook.
• Select the type of number plates (front and back for cars, back plate for motorcycles).
• Enter the ID, name, phone, and email of the person collecting the plate.
• Click Complete.

Step 4: Make Payment

• Pay through your preferred payment option.
• A success message will appear on your screen after successful payment. 
• You will receive an SMS from NTSA once your new plates are ready. 
• Go to the NTSA office with your ID and old plates for the collection of new plates.